Already Have A Loan?

  1. How Much Can I Borrow?
    • As a current customer we understand you a little better so can offer you greater amounts. Therefore, you could borrow up to £2,500*. The best thing to do is to speak to your Agent about your next Provident Loan.

  2. What Do I Do If I Miss My Agent & Need To Make A Payment?
    • If you and your Agent miss each other then don't worry, give your Agent a call and they will be happy to rearrange their visit and come to see you within the next few days.

      To help you plan ahead, you can make a repayment on your loan by arranging an alternative time for your Agent to make a collection, or by making a payment in advance. If you are not going to be at home and you can't make a payment in advance, as a last resort you can pay using a debt card by calling free phone 0800 9166 440 or local rate 0330 3030 200. (If you have an inclusive minutes mobile contract then calls to 0330 will be deducted from your inclusive minutes.)

  3. What Other Products Are Available To Me?
    • As you have been a customer of Provident before, your Agent may offer you a greater loan amount- up to £2,500*. Plus we have some exciting product plans for the year. Ask your Agent about these the next time you see them.

  4. What Happens If My Circumstances Change?
    • At Provident, we understand life doesn’t always happen as we planned. If your circumstances change and you need to discuss your loan, you should contact your Agent as soon as possible. Your Agent will then be able to work with you to decide the best repayment options for you. Read more here
      If you’re unsure about how to contact your agent,
      call 0800 409 6654
  5. What Happens If I Want To Settle My Account Early?
    • Just get in touch with your agent to chat through your options. They’ll explain what happens if you pay your loan off early and whether we owe you any money.

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To lend responsibly, a home credit loan from Provident will require an Agent to discuss your financial income, outgoings and other financial commitments. Available to UK residents aged 18 and over. Written quotations are available on request.†Based on our Customer Tracker 2013

Provident is a trading name of Provident Personal Credit Limited. Registered Office: 1 Godwin Street, Bradford BD1 2SU. Registered number 146091. Authorised and regulated by the Financial Conduct Authority.

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