We’re always there
for our customers.

We’re always there for our customers

Our customers come from all walks of life, and all have different stories to tell. But they all have one thing in common; we were there for them when they needed us.

†Based on our Customer Tracker 2014.

"I can pay weekly or monthly, however I choose. I think they are more person orientated than a bank. More approachable. I've always found them to be very good."


Over 96% of our customers say we are trustworthy

"Provident helps a lot of people out. Having an Agent is convenient and local and they come to visit your house at a time to suit you. I am grateful that they are and help people when they need it."


Over 96% of customers say we are straightforward and accessible†

"I think it’s a great company. It’s not like all the rest of the companies where you have to go online and pay it all back on a certain date, you can choose."


Over 96% of customers say their Agent is friendly and professional†

"I’d recommend my agent to anyone. It’s good to know that if I ever need some extra cash I can arrange it with my agent in a matter of days without even having to leave home."


93% of our customers say we are flexible and understanding†

"For me it’s easy to make the payments. I’m able to access the information easily and it’s a friendly company to deal with."


91% of our customers say Provident values its customers†

Representative 399.7%APR

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Compare the price of home collected and other cash loans available in your area at www.lenderscompared.org.uk

To lend responsibly, a home credit loan from Provident will require an Agent to discuss your financial income, outgoings and other financial commitments. Available to UK residents aged 18 and over. Written quotations are available on request.†Based on our Customer Tracker 2013

Provident is a trading name of Provident Personal Credit Limited. Registered Office: 1 Godwin Street, Bradford BD1 2SU. Registered number 146091. Authorised and regulated by the Financial Conduct Authority.

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