orange background with white pound signs- provident personal credit

When you think of ‘data protection’ you think of protecting your personal details online. You also need to protect your details in paper form too, as these can easily get lost or stolen.

Keeping Personal Details Safe


1. Shred Letters

Anything which is sent to you which has personal information about you (your address, your date of birth) should be shredded. Fraudsters are known to go through your bins in order to get this information.

2. Cut Up Old Credit Cards

Any credit cards you’re not using, cut them up to prevent other people trying to use them. You should also use different pin numbers for different cards.

3. Lock Up Passports

Important documents such as passports, birth certificates, National Insurance cards all need to be filed somewhere safe to prevent them from being found easily.

Data Protection

We adhere to the Data Protection rules and regulations, which were created to protect customers and the information held about them. The only information we collect from you is information to assist us in providing you with a service.

If you want to know more about the data we hold on you, please write to the DPA Officer, Provident Financial, 1 Godwin Street, Bradford BD1 2SU, call 0800 4096654 or email us at


Although we take steps to ensure that getting a loan with us is safe and secure, people may try to imitate us to gain your personal details.

This is something that we want you to be aware of so you can make sure your personal details are always safe. If you are ever in any doubt or are suspicious about anything that says it has been sent from Provident then call us on 0800 409 6654, we are always happy to help.

Some important things to remember about us;

We only provide financial products and services within the United Kingdom (Including Northern Ireland) and the Republic of Ireland.

Once you have applied for a loan a Provident Agent will come to your home to discuss the application with you. If accepted, they will deliver the loan to your home and also collect weekly repayments.

We may sometimes contact you in the following ways;

  • Via SMS
  • Via Email
  • Via Telephone
  • Via Postal letter

We will only contact you in these ways for customer service, research and marketing purposes and we will never ask you to send us your personal details or ask for a deposit from you in order for you to receive your loan. For more information on our application process visit our how it works page.

Provident only operate these websites:

Online Security

Shopping online or applying for loans can be really daunting, especially where there are forms to fill out which require personal data. Here are some tips to keep your personal details safe online.

1. Use Anti-Virus & Firewall Software

A computer virus is a type of software programme designed by programmers to create chaos, destroy your computer files, and steal your personal data. We strongly recommend that you use both anti-virus software and a firewall to protect your computer when accessing the internet. If you do not have any of this protection then every time you surf the internet your computer is at risk.

2. Keep Your Computer Updated

If you already have anti-virus and firewall software installed then it is essential to regularly download software updates for your computer. New viruses are being created daily so doing this will ensure your computer is protected against the latest ones.

‘Symptoms’ Of A Computer Virus

There are a number of symptoms to look out for that could mean your computer has a virus;

  • Your computer runs slower than normal
  • Your computer restarts on its own
  • You can’t print correctly
  • Disks or disk drives are inaccessible
  • Unusual error messages appear
  • Applications don’t run correctly
  • You see distorted menus and dialog boxes
  • Your computer stops responding
  • Your computer crashes and restarts often

It is possible to buy software that will get rid of any viruses that may be on your computer. However, it is best to install anti-virus software so you are protected against viruses before they attack your computer.


There’s an increasing trend for fraudsters to use email to target their victims. Emails are used to spread viruses, worms and ‘Trojan horse’ software that can give them control over your computer. If you do not know the source of an email or do not recognise the sender, then delete it without opening any attachments.

We Won’t Ask For Personal Details Over Email

We may send you emails from time to time for marketing purposes. However, the only time we will ask you to fill in your personal details is on our application form. We will never ask you to send us any of your personal details or your bank details in an email. We will also never ask you to give us a deposit before you receive your loan. If you receive any suspicious emails like this then call us on 0800 409 6654 and let us know.


This is the name given to the use of bogus emails or fraudulent websites that are designed to deceive you into providing personal financial information such as passwords, account numbers and usernames. The fraudster can then use this information to access your account. This fraud involves emails being sent by fraudsters masquerading as other companies or banks requesting your personal details – otherwise known as ‘phishing’

We must emphasise that we will never ask for personal details in this way. If you think that you have been a victim of a scam or have received a suspicious email, you can report it at Action Fraud.

If you are worried about any contact you’ve had from us, then contact us on 0800 409 6654 it’s better to be safe than sorry.