homes with Provident agent visiting

Our business is built upon the relationships Agents develop with our customers. Agents are the people who are on hand to answer customer’s questions and queries throughout their loan and help them through every step of their journey. So, when we received the following comment on Feefo, our independent feedback engine, we had to investigate further!

‘The service was great and the gentleman Gary is the nicest person every [sic] so helpful thanks for a great service’ Feefo

Well, we tracked Gary down to find out what makes him tick!

Gary, Our Provident Agent From Norwich

1. What made you become an Agent?

It was a complete accident! I had a Provident loan myself and was made redundant. The opportunity to become an Agent arose and I applied.
Nine years later I’m still here!

2.Tell us about your average day

I go out to collect repayments; the area I cover depends on the day and time. I speak to customers about their loans and rearrange visits if a customer’s busy. I collect repayments from customers; have a chat about their day, its busy!

3. How many customers do you have on your agency?

Currently I have 220. When I started I just worked Mondays and Fridays, but I’ve grown my round over time and it’s now a full time agency.

4. What is your favourite part of being a Provident Agent?

Getting out, especially in the summer when I go out and I’m driving around the countryside. I like driving out to see a customer, having a chat or meeting new customers and seeing how I can help them.

5. What is the average customer like?

There is no average customer! They vary from people who are unemployed to people who work.

6. What do you love about dealing with customers?

Every customer is different. I’ll have some customers where I know I’ll get a good story, and other days you’ll see people that just need a rant about their day. Then there’s people who are busy looking after their home and families and tell me they need to get out more, there’s just such a variety of people that you get to meet.

7. Tell us something about yourself that no one knows…

There’s nothing to tell! I’m an average guy who goes out to work.

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