blue background with grey pound signs- provident personal credit

You’ve applied for a Provident loan of perhaps £500* or more and been refused. You’d like to know why.

Whilst in this article we can’t give you individual feedback, should you write to us within 21 days of being refused a loan at the address below and we can review the decision.

The Not So Obvious

Being unable to get credit is frustrating, but there are things you can do. The first action you should take is to check your credit rating for free here.* This may give you more information about why you’ve been turned down. If you’d like more information on how to improve your credit rating, click here.

* A monthly fee of £14.99 applies after your free trial – if you choose to cancel during your trial you will not be charged


You’ve Never Had Credit

Getting credit when you’ve never had credit is difficult. How do lenders know they can trust you? Whilst there’s nothing you can do about your age, it may flag you as a risk factor in getting credit.

Provident Specific

Each credit lender has their own criteria which determine whether you’re accepted or refused a loan and we are no exception. Here are some reasons why you may be refused a Provident loan.


If we don’t have an Agent in your local area that can support you in your loan application and throughout your repayments, then we will refuse you a loan. We pride ourselves on our friendly and professional service. If we can’t provide this, we don’t give you a loan.

The Obvious

We’re sure you’ve been through this a million times, but just as reminders

You Have a Bad Credit Rating

Getting credit when you have bad credit is difficult, but there are actions you can take. Read our article here on how to improve your credit rating and check Experian to understand your credit rating better.

Too Many Credit Applications

If you’re applying to a number of different places for credit, this will impact on whether you can get credit. Too many applications in a short period of time could tell lenders that you are desperate for money. When you need money, you may not be so great with your finances and are therefore less likely to repay your loan.

Manage Your Debt

If you’re struggling to manage your debt and make ends meet, you’re not alone. 8.8 million people in the UK are in serious debt and struggling to make repayments. There are places you can turn to help you, however.

The Money Advice Service– offer free, impartial advice to people across the UK. Set up by the government, they help people understand and manage their money better.

StepChange offer free, independent advice on how to manage money more effectively and what you can do if you find yourself in debt.

Run by the Money Advice Trust, National Debt Line offers free, confidential debt advice for people across the UK.


For individual feedback as to why you were refused a loan, write to us at 1 Godwin St, Bradford, BD1 2SU within 21 days.