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Contact Provident

Have a question about when your next home visit is or looking to apply for another loan? Check out our FAQ's for answers to these and more.


Need to get in touch?

Call us

0800 096 6064

We are open Monday to Friday 8am-8pm

Saturday 8am-5pm

Contact us online

Get in touch with us on our online contact form and a member of our team will get in touch.

Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

Need more help?

Want to make a payment?

You can pay online or over the phone using our automated payment line. And, while this won't replace your home visit, it can help you stay on track with your payments.

Voice recording

Visit our deletion request page to find out further information about requesting the deletion of your home visit recording.

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.

If you're not happy with the service that you have recieved then please get in touch with a member of the team.

Difficulties with your loan?


We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do.


Find out more information