Contact Provident

Difficulties with your loan

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here for more information.

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.  If you have a complaint, click here for more information.

Suspicious email?
What to do if you think you have received a phishing email:


1. Do not reply to the email and NEVER follow any links
2. Forward the email to us at
3. Delete the email from your inbox

Contact us by phone or post:

Have a question about when your Agent will call or looking to apply for another loan? Check out our FAQ's for answers to these and more.


Protecting your privacy is very important to us and so we ask that you do not include any sensitive information such as bank account or card details within your query.

Please note that we are unable to provide personal information via e mail.

Call us

0800 096 6064

Mon to Fri 8am-8pm, Sat and Sun 8.30am-5pm

Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

Contact us online

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Use our loan calculator to find out how much a Provident loan could cost. Simply move the slider to select how much you need to borrow and how many weekly repayments you’d like to spread your loan over. It will then calculate the total cost of the loan.