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Contact Provident


Need to get in touch?

Call us

0800 096 6064

Mon to Fri 8am to 6pm (excluding bank holidays).

Contact us online

Get in touch with us on our online contact form and a member of our team will get in touch.

Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

Easter Contact Centre opening times

Thursday 1st April – 8am to 6pm
Friday 2nd April (Good Friday) – 9am to 5pm
Saturday 3rd April – CLOSED
Sunday 4th April (Easter Sunday) – CLOSED
Monday 5th April (Easter Monday) – CLOSED
Tuesday 6th April – 8am to 6pm

Need more help?

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Want to make a payment?

You can pay your Rep either over the phone or they could visit you. You can also pay:

  • Straight from your bank account, subject to eligibility
  • On our automated payment line
  • On our website

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Voice recording

You can ask us to delete any voice recordings we have of you. Find out how to do this by making a deletion request.

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Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of service to all of our customers.

If you're not happy with the service you've had then please get in touch with a member of the team. We'll try to put things right.

Difficulties with your loan?


We all know that circumstances can change fast. If you think that you may not be able to make your next payment, or you're struggling with the amount that you need to pay, there are things you can do.