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Difficulties with your loan

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here for more information



Want to make a payment?

If from time to time you are going to miss your Agent's visit and you can't arrange an alternative visit or make a payment to your Agent in advance, or you're waiting for your new Agent to be introduced to you, you can use our automated card payment line to make a repayment and avoid falling into arrears. Click here for more information

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.  If you have a complaint, click here for more information



Have a question about when your Agent will call or looking to apply for another loan? Check out our FAQ's for answers to these and more.


Need to get in touch?

Call us

0800 096 6064

Mon to Fri 8am-8pm, Sat 8am-5pm

Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

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