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Contact Provident


Need to get in touch?

Call us

0800 096 6064

Monday - Friday 8am-6pm (excluding bank holidays)

Contact us online

Get in touch with us on our online contact form and a member of our team will get in touch.

Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

Need more help?

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Want to make a payment?

You can pay your Rep either over the phone or they could visit you. You can also pay:

  • Straight from your bank account, subject to eligibility
  • On our automated payment line
  • On our website

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Voice recording

Visit our deletion request page to find out further information about requesting the deletion of your home visit recording.

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Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.

If you're not happy with the service that you have recieved then please get in touch with a member of the team.

Difficulties with your loan?


We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do.