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Contact Provident

Have a question about when your next home visit is or looking to apply for another loan? Check out our FAQ's for answers to these and more.


Need to get in touch?

Call us

0800 096 6064

Mon to Fri 8am-8pm, Sat 8am-5pm


Make a payment

0800 916 6440

Available 24/ 7


Write to us

Customer Relations, Provident

1 Godwin Street, Bradford BD1 2SU

Deletion request

Click here to find out more information about requesting a deletion of your home visit recording.

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Want to make a payment?

You can pay online or over the phone using our automated payment line. It's quick, secure and easy to use. And, while it won't replace a visit from your Customer Experience Manager, it can help you stay on track with your payments.

 Click here for more information


Difficulties with your loan

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here for more information



Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.  If you have a complaint, click here for more information