Want to make a payment?
If from time to time you are not going to be at home to make your usual repayments you can use our automated card payment line to make a repayment and avoid falling into arrears
Click here for more information
Difficulties with your loan
We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here for more information
Have a complaint?
At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. If you have a complaint, click here for more information
Have a question about when your next home visit is or looking to apply for another loan? Check out our FAQ's for answers to these and more.
Need to get in touch?
Write to us
Customer Relations, Provident
1 Godwin Street, Bradford BD1 2SU
Contact us online
We are currently dealing with a high number of enquiries. We aim to respond as quickly as possible, however we this may take longer than usual.
We apologise for any inconvenience.
