To ensure that all of our customers are treated fairly and with care, we have introduced voice recording to our home visits. We’ll use these recordings for training purposes and to make sure we're providing you with the right information, service and support every time we visit. This means that if there is ever a problem with your Customer Experience Manager or your loan, we can use the recordings to help us provide support and answer any queries.
We know that not everyone will want to be recorded, so if you feel uncomfortable you can ask your CEM to stop the recording, you also have the option to request for the recording to be deleted.
To request for a recording to be deleted, fill in the contact form below.
You’ll then hear from us within 30 days, informing you of the outcome of your request in writing.