If from time to time you are going to miss your Agent’s visit and you are not able to arrange an alternative visit or make an advance payment to your Agent or you’re waiting for your new Agent to be introduced to you, you can use our automated card payment line to make a repayment and avoid falling into arrears.
All you need is:
Our payment line is safe, secure and simple to use. It's available 24/7 so you can ring when it's convenient for you and there's no need to wait in a queue!
You can also use the payment line to make a payment for somebody else providing:
Your Agent will still call to update your payment book.
Making a card payment is not an alternative to your Agent’s weekly collections, so if your circumstances have changed, meaning you are frequently unable to pay your Agent at your usual arranged time, then please discuss your change in circumstances and the options available to you with your Agent.
If you are unable to discuss this directly with your Agent for any reason, please contact the customer service team on 0800 069 6064.