If from time to time you are not going to be at home to make your usual repayments you can use our automated card payment line to make a repayment and avoid falling into arrears.
All you need is:
Our payment line is safe, secure and simple to use. It's available 24/7 so you can ring when it's convenient for you.
You can also use the payment line to make a payment for somebody else providing:
Your Customer Experience Manager will still call to update your payment book.
Making a card payment is not an alternative to your weekly home collections, so if your circumstances have changed, meaning you are frequently unable to pay during your usual arranged time, then please discuss your change in circumstances and the options available to you by calling our customer services team on 0800 096 6064.