While we aren’t making home visits, you can still stay on track with our remote payment options. As well as our normal options, we’ve introduced a temporary new way to pay, which allows you to pay by calling your Rep. Your Rep will talk you through how this works.
You'll need your debit card, customer number and date of birth.
You can make a payment for someone else as long as you have their customer number and date of birth. The payment card needs to be yours and registered to your address.
If things have changed and you need to change your payment date or time, you can call our Customer Services Team on 0800 096 6064.
Card payments shouldn't be an alternative to paying your Rep every week.
Cancelling your loan
If you change your mind and want to cancel your loan, that’s OK. You just need to do so within 14 days, starting from the day after you signed your loan agreement. Give our Customer Service Team a call on 0800 096 6064, or speak to your Rep, and we'll tell you how much you have to repay (the loan amount plus the daily interest amount) and when you need to pay it by.
You have the right, at any time, to repay the full amount of your loan early. This is known as an early settlement.
If you decide to make an early settlement, speak to your Rep who will talk you through our process and will provide you with a quote. You may receive a rebate of interest and this will be included in your quote. Again, speak to your Rep or our Customer Service Team on 0800 096 6064 for more details.
Partial Early Settlement
You also have the right, at any time, to repay part of your loan early (also known as an overpayment or partial early settlement). If you make an overpayment, you may receive a refund of interest. The overpayment and any refund due will reduce the balance of your loan and (depending on the amount of the overpayment) may reduce the term of your loan. Speak to your Rep or our Customer Service Team on 0800 096 6064 for more details.