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Want to make a payment?

You can pay online or over the phone using our automated payment line. It's quick, secure and easy to use. And, while it won't replace a visit from your Customer Experience Manager, it can help you stay on track with your payments.*

Online payments


It's fast, secure and simple to use. You can use it 24/7.


All you need is your:


  • Debit card
  • Customer number
  • Date of birth
  • Email address


Make a payment online

Make a payment over the phone


All you need is:

  • Your customer number, but without the dash. For example: 12-34567 becomes 1234567.
  • Your date of birth

It's available 24/7 so you can ring when it's convenient for you.


You can also use the payment line to make a payment for somebody else providing:

  • You have their customer number and date of birth
  • The card belongs to you and is registered to your own address

Call 0800 916 6440

*Card payments are not intended as anything more than a short term alternative to paying your Customer Experience Manager during their weekly visit. If your circumstances have changed, meaning you are frequently unable to pay during your usual arranged time, then please discuss your change in circumstances and the options available to you by calling our customer services team on 0800 096 6064


If you wish to cancel your new loan agreement you can do so by informing us and repaying the amount of credit you borrowed plus a daily interest charge. This must be done within 30 days. If you wish to do this today, please call our customer services team on 0800 096 6064.