Contact us

If you have a question about any of our products that we offer you should be able to find the answer on our FAQs page.

Difficulties paying your loan?

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here to find out what you can do

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction, but we don’t always achieve this. We therefore take all complaints very seriously and will try to put things right.  If you have a complaint, click here for more information

Suspicious email?

What to do if you think you have received a phishing email:

  • Do not reply to the email and NEVER follow any links
  • Forward the email to us at
  • Delete the email from your inbox

For all other enquiries please complete the form below and one of our customer care team will get in touch with you as soon as possible to help.

Protecting your privacy is very important to Provident and so we ask that you do not include any sensitive information such as bank account or card details within your query.

If you need to contact us regarding payment, or want to apply by phone,  please call us on 0800 096 6064.

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Have you checked our FAQs?

The answers to the most popular questions can be found in our detailed and easy to use FAQ section.

Contact us by phone

Phone us on 0800 096 6064 Monday to Friday 8am - 8pm
Saturday 8.30am - 5pm

Contact us by post

Customer Relations
1 Godwin Street

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To lend responsibly, a home credit loan from Provident will require an Agent to discuss your financial income, outgoings and other financial commitments. Available to UK residents aged 18 and over. Written quotations are available on request.†Based on our Customer Tracker 2013

Provident is a trading name of Provident Personal Credit Limited. Registered Office: 1 Godwin Street, Bradford BD1 2SU. Registered number 146091. Authorised and regulated by the Financial Conduct Authority.

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