As Provident visits you in your home in order to provide cash loans to your door, Provident and companies like them, are known as doorstep lenders - we loan you the money you need right on your doorstep.
All customers are required to complete a 'request to call' form which gives the Agent permission to discuss loans with the customer in their home.
Yes. From 2008, as part of the recruitment process, the Agents are vetted which includes having a Disclosure and Barring Service Check (DBS, previously Criminal Records Bureau Check, CRB). The Agents must also produce references which we have to be satisfied with before engaging an Agent.
If you work irregular hours and can't be in the house to see your Agent, then an online loan may best suit your needs.
However, if you prefer a more personal service, Provident doorstep loans are delivered right to your home by an Agent, who then collects your weekly repayment face to face. If you run into difficulties, they are in the best position to understand your circumstances and so can help you work out the best way to repay your loan.
Like other lenders, we share payment records with credit reference agencies. If you're having difficulty making your repayments and you miss a payment, this may affect your credit rating.
To find out what to do if you're circumstances have changed and you are struggling with payments, please click here.