We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do.

Talk to one of our team

Our teams understand that circumstances can change and they’re here to work with you to get your repayments back on track.

If you have had a change in circumstance, speak to your rep. This way we can start helping you as soon as possible.

Talk to us

If you don’t feel comfortable discussing your money issues with your rep during your home visits then you can contact us directly:

Call 0800 138 4441

Click here to fill out our contact us form

We appreciate that the last thing you need when struggling to pay on time is additional charges or fees. So you’ll never be charged if you miss or make a late repayment. However, missing or making a late payment could be recorded on your credit file which may affect your ability to get credit in the future.

What happens next?

You'll be referred to a specialist team. They will tell you what we will do to help and make sure you're supported. We may ask for more information, but we'll explain what we need and why.

Independent information

If you're still worried about debt, how to manage your money or want additional support, there are a number of free, independent organisations which can help.