About Provident


Who is Provident?

130 years ago, Provident was created by Joshua Waddilove. Since then, we have grown and developed to offer personal loans to customers who find it hard to get credit. This could be due to many reasons, including a poor credit history or irregular income, among others.


We offer a transparent service to customers. The cost of your loan is fixed, so you always know what your repayments are. To learn more about our business, click here.

How is Provident different to other lenders?

At Provident, we’re different. We really get to know you and your circumstances, not just your credit history. We could lend to you even if:


Do you charge any fees upfront?

All our charges are included within the total cost of your loan and are paid back in your weekly repayment.

Do you work with loan brokers who charge fees?

No. Some lenders may use brokers, who could charge you a fee before you've been given your loan.


We are not like this.


We would never work with loan brokers who charge fees. We do work with brokers, but on the agreement that the customer does not pay anything extra for this service.


Click here to learn more about brokers.

How do I complain?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right.  If you have a complaint, click here for more information.

How do I know that my personal details are secure?

You may have noticed the VeriSign logo on the website. This service ensures we keep your personal details safe and secure when you start your application online.

How do I find out more about my computer’s security?

To find out more information about security, click on the padlock icon in your web browser.  For more tips on keeping your computer safe, click here.