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Already have a Loan?


As a current customer you could borrow up to £2,500, subject to affordability. You could discuss this on your next home visit or call the contact centre to arrange a home visit. Don’t forget proof of your income is needed during the home visit every time you apply for a new loan. Click here to find out what documents you can use for proof of income. 

If from time to time you are not going to be at home to make your usual repayments you can use our automated card payment line to make a repayment and avoid falling into arrears.

To make a payment using the automated line, call 0800 916 6440.

All you need is your customer number and your date of birth. 


Making a card payment is not an alternative to your home visit weekly collections, so if your circumstances have changed, meaning you are frequently unable to make your usual arranged time, then please discuss your change in circumstances during your next visit or by calling us on 0800 069 6064.

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do.  Click here to find out more.

You can either discuss this with a member of the team on your next home visit or call our contact centre on 0800 096 6064, open 6 days a week.

Any Provident manager will carry official Provident ID, so you’ll always know who you’re talking to.

We would like all our customers to meet a Customer Experience Manager as part of our commitment to you, so they will initially visit you at your home address, and then you can agree with your Customer Experience Manager an alternative collection address.