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Representatives, or reps, provide a friendly face to face service, visiting our customers in their homes, getting to know you and your individual circumstances. They carry out the home visit, where they'll go through an affordability assessment to ensure you can afford the loan. If approved, your rep will then visit weekly to collect repayments for the duration of the loan term, and are there to answer any questions you might have about your loan.

As a current customer you could borrow up to £2,500, subject to affordability. If you’re interested in taking out a bigger loan, speak to your rep on your next home visit or give us a call on 0800 096 6064 arrange a home visit. Don’t forget proof of your income is needed during the home visit every time you apply for a new loan.


Click here to find out what documents you can use for proof of income.


There’s several ways for you to pay that can help you stay on track with your repayments.


Find out how to make a payment over the phone or online.

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you’re struggling with the amount that you need to repay, there are things you can do. Click here to find out more.

You can discuss this with your rep by giving them a call, or speaking to them on your next home visit. Or you can give us a call on 0800 096 6064.

You can contact your rep directly to rearrange or cancel your next visit. If you can’t get in touch with them, you can give us a call on 0800 096 6064.

If your rep is on holiday, they’ll arrange for another rep to visit you and collect your repayment. If you’d rather rearrange your visit you can do so by contacting your rep directly, or giving us a call on 0800 096 6064.


You can also make payments over the phone or online. For more information click here.

Your rep should have given you their direct contact number. If this is not the case, please call us on 0800 096 6064 and we’ll be able to put you in touch with them.

You can find your Customer Number in your Payment Book.

If you need information about your loan, but can't find your Customer Number, the best thing to do is get in touch.

Give us a call or send us a message, and we'll find it for you. You'll just need to answer a few questions for data protection reasons.


Click here for our contact information.

All our home visits are now recorded for your protection, as well as for training and quality purposes. It's about making sure we give you the right information, service and support every time we visit. It's one of the ways we can demonstrate we're lending and collecting responsibly. 


We know that not everyone will want to be recorded, so if you feel uncomfortable you can ask your rep to stop the recording. You also have the option to request for the recording to be deleted.

Click here to find out more information.

If you'd like a written statement showing your loan and your repayments, please give us a call on 0800 096 6064.

You can ask your rep to change your marketing preferences, or you can contact us online or over the phone.

Your rep is the best person to ask about this, as they know you and your circumstances. Get in touch with them directly, or give us a call on 0800 096 6064 and we can ask them to contact you.

We try to make sure you see the same person every week, but this may not always be possible due to things such as holidays or sickness. In these situations, we’ll make sure someone comes to visit you. You won’t need to arrange anything.


All our reps carry Provident ID, which they'll display every time they visit you.


Example of Provident ID:

Provident ID example