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FAQs

icon Can I get a bigger loan?

As a current customer you could borrow up to £2,500, subject to affordability. Contact your Agent to learn more about your loan options. Don't forget you will need to show your Agent proof of your income every time you apply for a new loan. Click here to find out what documents you can use for proof of income. 

icon What do I do if I miss my Agent and need to make a payment?

If from time to time you are going to miss your Agent’s visit and you can’t arrange an alternative visit or make a payment to your Agent in advance, you can use our new automated card payment line to make a repayment and avoid falling into arrears.


To make a payment using the automated line, call 0800 916 6440.


All you need is your customer number and your date of birth. 

 

Making a card payment is not an alternative to your Agent’s weekly collections, so if your circumstances have changed, meaning you are frequently unable to pay your Agent at your usual arranged time, then please discuss your change in circumstances and the options available to you with your Agent. If you are unable to discuss this directly with your Agent for any reason, please contact the customer services team on 0800 069 6064.

icon What happens if my circumstances change?

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do. Click here to find out more.

icon What happens if I want to settle my account early?

Just get in touch with your Agent to chat through your options. They’ll explain what happens if you pay your loan off early.

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