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Thinking of taking out a loan with Provident?

FAQs

Home Credit is a friendly, face to face service that provides loans with manageable repayments. If accepted in principle, we’ll visit your home to discuss your loan requirements, complete an affordability assessment and if approved issue the money, and collect the weekly repayments from your home.

 

Home credit is also known as a doorstep loan, click here to read more. 

As a new customer you could borrow between £100 and £1,000, subject to affordability. When you take a cash loan with us, you know upfront exactly how much you will have to pay each week and in total. That means you can borrow money knowing there will never be any unexpected extra or hidden charges.

 

Use our loan calculator to see how much your weekly payments would be.

 

To start your application with us, we’d ask for the following information.

  • Personal information including your name and date of birth
  • Your address details for the past 3 years
  • A contact telephone number so we can arrange your home visit


You must also agree to a credit check which will leave a 'footprint' on your credit file.

 

If your initial application is accepted in principle, we’ll visit you in your home to discuss your loan needs and carry out an affordability assessment. At this point, we’ll confirm the details that you provided on the application form are correct, check your ID, carry out the affordability assessment, which requires us to see proof of your income.As well as an understanding of your outgoings. This is to ensure the loan repayments are affordable and sustainable throughout your loan agreement.


Click here to find out what documents you can use for ID, address and income.


As this is a home credit loan, we require your consent for a member of our team to visit you in your home and discuss your loan options, this can be done by providing an electronic signature when completing the application form online, or by completing this step in your initial home visit.

CEM stands for Customer Experience Managers, CEMs provide a friendly face to face service, visiting our customers in their homes, getting to know you and your individual circumstances. They carry out the home visit, where they’ll go through an affordability assessment to ensure you can afford the loan. If approved, your CEM will then visit weekly to collect repayments for the duration of the loan term, and are there to answer any questions you might have about your loan.

Accepted in principle is a stepping stone to full approval of your loan.
When you apply online or over the phone with us, we carry out a credit check. This check helps us to decide whether we are able to lend to you and helps to confirm your identity. If these checks are passed, that means you’ve been accepted in principle. To be fully approved for the loan we will still need to carry out an affordability assessment during the home visit and go through your income and outgoings.

No. You do not need a bank account for a home collected loan as the loan is delivered to your home in cash. We’ll then come round every week to collect repayments which are also paid in cash.

Yes, we consider all circumstances. We get to know your personal circumstances and carry out an affordability assessment which takes into account your income and outgoings. This means that if you’re self-employed, unemployed or on benefits, if your assessment shows the loan is affordable and sustainable for you, you could still be accepted for a Provident loan. Find out what is accepted proof of income.

If you’re accepted in principle after making your initial online application, the next step is a home visit. During the home visit, we’ll carry out an affordability assessment, where a member of the team will check your income and get an understanding of your outgoings. This enables us to assess whether you can afford to repay the amount you’ve asked to borrow over the number of weeks you’d like to repay.

 

If the affordability assessment, shows that you can’t afford to repay the amount you’ve applied for, you may be offered a lower loan amount providing this is suitable for the purpose of the loan.

The Annual Percentage Rate (APR) on your loan will depend on how much you want to borrow and how many weeks you choose to repay it over. Use our loan calculator to find out how much your loan would cost or read more about interest rates here.

As a new customer, you can choose to repay a loan with us over 13, 26 or 52 weeks depending how much you’d like to borrow. Then each week you pay back a fixed amount, with no hidden costs or fees.

Yes it is. Your loan will only be discussed with you and not with other family members or friends without your consent as keeping your data secure is really important to us. All your personal information will only ever be seen by clearly identified Provident employees.

No. Some lenders may use brokers, who could charge you a fee before you've been given your loan.


We are not like this.


We would never work with loan brokers who charge fees. We do work with brokers, but on the agreement that the customer does not pay anything extra for this service.

 

You may have noticed the VeriSign logo on the website. This service ensures we keep your personal details safe and secure when you make an initial application online. 

 

We look at each application on its own merits and come to a decision based on our lending criteria. We're responsible lenders, when considering whether or not to lend it's important to us that you are able to afford the repayments throughout the term of the loan. We'll take your credit rating into account, but it's not the only thing we look at.

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