Thinking of taking out a loan with Provident?


icon What is Home Credit?

Home credit is a friendly, face to face service that provides loans with manageable repayments. If accepted in principle, an Agent will visit your home to discuss your loan requirements, if approved the Agent will issue the money, and collect the weekly repayments from your home. Click here to learn more about doorstep loans.

icon Who are Agents?

Agents offer a face to face service to Provident customers. If accepted in principle an Agent will visit you in your home to discuss your loan requirements and repayment options and carry out an affordability assessment. If accepted for the loan they will then deliver your loan to you at a time that's convenient. Your Agent will also arrange a convenient day to call at your home to collect your weekly loan repayments. 


Click here to find out more about Agents


icon How much can I borrow?

You could borrow between £100 and £1,000, subject to affordability. When you take a cash loan from Provident, you know upfront exactly how much you will have to pay each week and in total. That means you can borrow money knowing there will never be any unexpected extra charges.


Use our Loan Calculator now to see how much your weekly payments would be.

icon What information do I need to apply for a Provident loan?

To start your application online for a Provident loan you will need:

  • Personal information including your name and date of birth
  • Your address details for the past 3 years
  • A contact telephone number and email address (so we can confirm your application by email)

You must also agree to a credit check which will leave a 'footprint' on your credit file.


If your initial application is accepted in principle, an Agent will visit you in your home to discuss your loan needs and carry out an affordability assessment. The Agent will confirm the details that you provided on the application form are correct. In order to proceed with your application and carry out an affordability assessment, proof of ID, address and income must be presented during the Agent visit. The Agent will also need to gain an understanding of your outgoings. Click here to find out what is accepted documentation for ID and income. 


As this is a home credit loan, we require your consent for an Agent to visit you in your home, this can be done by providing an electronic signature when completing the application form, or by completing this step in your initial Agent visit.  


icon What does 'Accepted in Principle' mean?

Accepted in principle is a stepping stone to full approval of your loan. To apply for a Provident loan, you first need to complete a form online or over the phone. At this stage of the application we carry out a credit check. This check helps us to decide whether we are able to lend to you and helps to confirm your identity. This credit check is proportionate to the loans we offer so you don't need to have a perfect credit file.

icon Do I need a bank account?

No. You do not need a bank account for a home collected loan as the loan is delivered to you by your Agent in cash. The Agent will come round every week to collect repayments which can be paid in cash.

icon Will you still consider me if I'm self-employed, unemployed or disabled?

Yes, Provident considers all situations. With a Provident loan, an Agent will get to know your personal circumstances and carry out an affordability assessment. This means that even if you’re self-employed, unemployed or on benefits if you can provide proof of income and outgoings, the Agent is satisfied that the loan is affordable and sustainable for you and happy to lend to you, you could still be accepted for a Provident loan. For more information on what is accepted proof of income click here. 

icon When will I get my money?

When you apply for a loan with Provident, you’re given a decision in principle within minutes. If accepted in principle, an Agent will visit you at home at a time agreed by you and the Agent to discuss your loan application and requirements as well as carry out an affordability assessment. If approved the Agent will issue the loan.


You could be contacted within 24 hours of your online loan application to arrange this visit, however please allow up to 48 hours due to Agent availability. On average customers get their loan delivered to their home within 48 hours from being accepted in principle, subject to completion of the application, including affordability assessment.


If you’ve already applied for a loan within the last five days but haven't heard from an Agent, please call the customer services team on 0800 096 6064.

icon Why have I been offered a different loan amount?

During the affordability assessment you will need to provide proof of income and give details of your outgoings. This enables the Agent to assess whether you can afford to repay the amount you’ve been asked to borrow. 


If the affordability assessment shows that you can’t afford to repay the amount you’ve applied for, you may be offered a lower loan amount providing this is suitable for the purpose of the loan. Alternatively, your Agent may decide that a lower loan amount is more suitable for your needs, if this the case it will be discussed during your Agent visit.

icon What is the APR of my loan?

The Annual Percentage Rate (APR) on your loan will depend on how much you want to borrow and how many weeks you choose to repay it over. Use our loan calculator to find out how much your loan would cost or read more about interest rates here.

icon What are my repayment options?

Provident believe in a straightforward approach to loans. Provident loans have fixed weekly repayments with no hidden fees or late payment chargesIf you miss a payment, the cost of your loan won’t be increased. 

icon What happens if I want to settle my account early?

Just get in touch with your agent to chat through your options. They’ll explain what happens if you pay your loan off early.

icon Is my loan confidential?

Yes it is. We’ll only discuss details of your loan with you and not with other family members or friends without your consent as we’re bound by the Data Protection Act.

icon What happens if my circumstances change?

Provident understands life doesn’t always happen as we planned. If your circumstances change and you need to discuss your loan, you should contact your Agent as soon as possible. Your Agent will then be able to work with you to decide the best repayment options for you. If you're worried about repayment options, more information is provided here.

icon Do you work with loan brokers who charge fees?

No. Some lenders may use brokers, who could charge you a fee before you've been given your loan.


We are not like this.


We would never work with loan brokers who charge fees. We do work with brokers, but on the agreement that the customer does not pay anything extra for this service.


Click here to learn more about brokers. 

icon How do I know that my personal details are secure?

You may have noticed the VeriSign logo on the website. This service ensures we keep your personal details safe and secure when you start your application online.