Customer reviews

We like to know what our customers think about our service. That’s why we ask them!

 

We use Feefo, an independent review service, to ask our customers what they think about our loans and the service they have experienced. We do this to make sure our customers have a say and to make sure we’re providing the best service we can.

 

You don’t just have to take our word for it! See what our customers think…

 

Source: Feefo live feed

Customer Experience

4.8/5

From 2997 Reviews

Feedback for Provident has been compiled from 2998 customer reviews

DateComment

Amazing collector thanks kieth for an amazing service (thumbs up !!!)

Quick friendly easy service.

Customer service was fabulous, really felt at ease, felt like I'd known the agents for years

Very personable excellent experience

Good agent and hassle free


On 13-Jan-2017 the supplier responded:
Thank you for your feedback. We’re pleased to hear you’re happy with the service you received.

it good

Excellent service. Polite agent. Very helpful

Good customer service

Friendly agent, very quick and efficient, paid out on day of approval which is an obvious plus. Would and have recommended.


On 13-Jan-2017 the supplier responded:
Hi, thank you for taking the time to leave us this review. At Provident we take customer care seriously and want all our customers to receive the best possible service. We're really pleased to hear you're happy with the service.

Amazing service. Very quick process and helpful agents.

Brilliant service and a lovely rep that i see

Very professional. Quick response avoiding the stress of waiting to know whether or not you qualify. Also appreciate the respectful manner shown by my agent and the patience displayed in explaining everything to me. Thank you.


On 13-Jan-2017 the supplier responded:
We’re pleased to hear you’re happy with the service you’re receiving. At Provident we take customer care seriously and want all our customers to have a good experience. Thank you for your feedback.

Lovely agent very polite

Very polite Abe professional easy process would recommend


On 13-Jan-2017 the supplier responded:
Thank you for your feedback. We’re pleased to hear you’re happy with the service you received.

Brilliant service and a lovely rep that calls every week xxx

Good service. Friendly staff. Easy to contact. Very helpful.

Great help

Very nice agent on the Isle of Wight made process quick easy simple and hassle free !

Sally is a lovely lady and make me feel very comfortable and I like how quick the service is.


On 13-Jan-2017 the supplier responded:
We’re pleased to hear you’re happy with the service you’re receiving. At Provident we take customer care seriously and want all our customers to have a good experience. Thank you for your feedback.

Fast efficient process. Great knowledge of product offered, by service agent.


On 13-Jan-2017 the supplier responded:
Hi, thank you for taking the time to leave us this review. At Provident we take customer care seriously and want all our customers to receive the best possible service. We're really pleased to hear you're happy with the service.

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