Customer reviews

We like to know what our customers think about our service. That’s why we ask them!


We use Feefo, an independent review service, to ask our customers what they think about our loans and the service they have experienced. We do this to make sure our customers have a say and to make sure we’re providing the best service we can.


You don’t just have to take our word for it! See what our customers think…


Source: Feefo live feed

Feedback for Provident has been compiled from 2289 customer reviews


Fast response to my initial enquiry. Gave me enough time in case I wanted to reconsider. Explained how the loan and repayments should be made.

Very friendly

I would say I would recommend a friend..

my agent is lovely and friendly and very helpful

Excellent friendly service from the first phone call to meeting the agent.

helped with all my needs and a friendly service

Very Nice Man , Very simple & no hassel

thought they were courtous and really eplained things

Seemed too much like a loan shark. I have no paperwork or loan book! Terms of loan? Unknown. Length. Unknown.

The provident lady was charming and very informative

Repair was very friendly and very informative about what provident offered. Nice to deal with someone who smiles

Excellent service very friendly down to earth agent and very quick and easy to apply

Great customer service and quick and easy

Everything was easy and simple
And the rep was really good

Got what I need and the repayments are great

It was great the service was good andtthe anget waawas helpful and kind akand I would recommend you to anyone who is in need of some money x

Excellent Service ' Applied For A Loan Within 2 Hours A Agent Came Out And Set Everything Up Would Recommend Provident Too Anyone.

Very friendly and explained everything clearly to me.

Yes it was very easy to apply thes agent asked a few questions and paid me the money there and then!

My agent was very friendly, very easy to all to, the application was very quick

Very quick and friendly I will definitely be recommend them to everyone.