Customer reviews

We like to know what our customers think about our service. That’s why we ask them!


We use Feefo, an independent review service, to ask our customers what they think about our loans and the service they have experienced. We do this to make sure our customers have a say and to make sure we’re providing the best service we can.


You don’t just have to take our word for it! See what our customers think…


Source: Feefo live feed

Feedback for Provident has been compiled from 2129 customer reviews


The service I received was fantastic heather is a lovely person very helpful and very good at her job she made it so easy to get a loan.

My agent is so nice made me feel so comfortable

Thank you for loan it helped so much,Graham my agent is brill thank you!

I am very happy to be able to use the services of Provident as it has helped me get along with some bill's and I have found the services friendly, fair and simple..

Great company and friendly staff/agent

they were very quick at dealing with my loan and the agent was very friendly

Have a very friendly polite agent

I was very happy with the services from your company, and I will be happy to use your services in the future,

Great service and easy to deal with

your service was very good and very quickly

very good

Really good quick service very nice lady

Very good service, quick and prompt and very well informed

Brilliant you were Able to help me in a very bad situation which I am now over. The process was so easy straight forward and understanding very happy with the overall experience thanks


Ideal for those emergencies with no hidden extras

Good service and rep who came to the house was very good..
Only downside was I was told I was accepted for a bigger loan over the phone only to be told it's less once I had completed everything

Absolutely amazing company

On 23-Aug-2015 the customer changed their rating and added:

See this exchange on Feefo

Excellent staff good rates and very professional.

I think provident is a good loan provider, my agent Neil is very friendly.