Will an Agent come to see me unannounced or call me at work?
Provided you are repaying your loan either to its original terms or under a new payment schedule agreed with your Agent, an Agent won’t turn up at your house unexpectedly to collect your weekly repayments, they’ll discuss which days are best to visit.
If you want your Agent to visit you on a day of the week that isn’t the one you both originally agreed on for repayment, just speak to them on the phone first to work out an alternative.
In order to issue your loan and complete your Affordability Assessment, the Agent must visit you in your home as the loan needs to be issued at the address given on your application form.
However, if you’d like your Provident Agent to contact or come to see you at work, you’re welcome to ask them to. Rest assured though, your Provident Agent will only visit you at work if you ask them to.
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