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Why have I received an arrears letter?


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My payment has not been collected, how can I pay?


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Why can't I get through to you/ Why haven't you replied to my email?

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Can I get another loan in the future?


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How will this affect my credit rating?


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How will these recent changes affect me?


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What are the changes you've made?


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How can I make a complaint?


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0800 916 6440


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0800 096 6064

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Write to us 

Customer Relations, Provident

1 Godwin Street, Bradford, BD1 2SU

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. If you have a complaint, click here for more information.