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Find the answer to your question

Why have I received an arrears letter?

 

Find out more here

 

My payment has not been collected, how can I pay?

 

See your options here

How can I arrange my visit?

 

See what to do here

 

Why can't I get through to you/ Why haven't you replied to my email?

Find out more here

Can I get another loan in the future?

 

Find out more here

 

How will this affect my credit rating?

 

Read more here

 

How will these recent changes affect me?

 

Read more here

What are the changes you've made?

 

Find out more

How can I make a complaint?

 

Find out more here

Can't find the answer to your question?

 

We're sorry. If you can't find the answer to your question here, it sounds like we need to speak to you.

Call us 

Our waiting times are longer than normal. We know this isn't good enough, but we're working hard to reduce it.

 

All numbers are free to call from landlines and mobiles.

 

 

Make a payment

 

0800 916 6440

 

This is an automated payment line and is available 24/7.

 

You'll need your DOB and customer number.

 

 

General enquires

 

0800 096 6064

This line is open Mon to Fri 8am - 8pm, Sat 8am - 5pm

Contact us online 

This will save you queuing on the phone.

 

We aim to respond as quickly as possible, but we are dealing with a high number of enquiries.

 

You should receive a response in the next 10 days. If you've already submitted a form online, and it's been 14 days, you should call us instead.

 

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Write to us 

Customer Relations, Provident

1 Godwin Street, Bradford, BD1 2SU

Have a complaint?

At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. If you have a complaint, click here for more information. 

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