My payment has not been collected, how can I pay?
We're sorry. If you can't find the answer to your question here, it sounds like we need to speak to you.
Our waiting times are longer than normal. We know this isn't good enough, but we're working hard to reduce it.
All numbers are free to call from landlines and mobiles.
Make a payment
0800 916 6440
This is an automated payment line and is available 24/7.
You'll need your DOB and customer number.
0800 096 6064
This line is open Mon to Fri 8am - 8pm, Sat 8am - 5pm
This will save you queuing on the phone.
We aim to respond as quickly as possible, but we are dealing with a high number of enquiries.
You should receive a response in the next 10 days. If you've already submitted a form online, and it's been 14 days, you should call us instead.
Customer Relations, Provident
1 Godwin Street, Bradford, BD1 2SU
At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. If you have a complaint, click here for more information.