We're really sorry that we've struggled getting out to everyone.
We know this isn't your fault and we're working hard to make sure we're calling round when we said we would.
We're working really hard to make sure our CEMs are in the right place, at the right time.
Your CEM should start calling again at the time you've told us to.
If you aren't home, they'll post an envelope with their contact details through your door so you can rearrange.
If you can, we'd advise you to contact your CEM directly to arrange your visit.
You can do this by contacting them on their direct number which you should receive soon.