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How will these recent changes affect me?

Your credit rating won't be affected

Please don't worry. Your credit rating is not going to be affected by this. This is our mistake, not yours. 


When you do get a visit, you will be able to talk about your loan and future repayments. Until then, don't worry. You will not be impacted by our mistakes.

Future loans with us

The recent disruption will not affect you if you apply for a loan in the future. This is our mistake, not yours. There's no need to worry. Any loan request will be considered individually and take into account the disruption to your repayments. 

All calls are freephone

Please don't worry - all our numbers are freephone numbers, so it won't cost you to call us from a landline or mobile. 


You're having to wait a long time because the system problems we've had are affecting quite a lot of people, and many people have been given the same 0800 number to call. 


We're very sorry and we are trying. We've trained up extra colleagues to help with customer queries and we're working longer hours too.


Please bear with us, we will get to you and we will help.