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Why did I get a letter about missed payments?

Recent changes to our ways of working might mean you haven’t had regular visits to collect your loan repaymentsThis might mean that you have missed payments through no fault of your own.

If you’ve missed four payments (or an amount that totals the same as four payments) in the last 20 weeks, you’ve probably been sent a letter asking you to get in touch.


We know which missed payments are our fault.


We are working hard to make sure that the recent disruption doesn’t affect your credit rating or your ability to apply for a loan with us in the future.


All future loan requests will be considered based on your individual circumstances and will always be subject to affordability.


If you’ve still got questions about missing repayments or a letter from us, feel free to get in touch.


Click here for the best ways to get in touch.