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My payment has not been collected, how can I pay?

If we haven't called to collect your repayments recently, we're sorry about this. 

 

We're working hard to get customers and colleagues into a routine that works for everyone. Unfortunately, it's taking us longer than expected. 

 

In the meantime you have a couple of options for making a payment:

Put your money to one side, and we'll collect it as soon as we can

 

Please do not worry if you don't make this week's payment.

 

If you are able to save the money until your next visit, then that would be good, but we understand that's not always practical.

 

It is us who have disrupted your payment routine and we'd like to help you get back into the routine which works for you. 

Pay over the phone

If it's easier for you, you can make a payment using our automated service.

 

Due to the high number of calls, you may need to try a couple of times before you get through.

 

The automated payment line is available 24/7 and you will need your customer number and DOB. 

 

All calls are free from landlines and mobiles.

 

0800 9166 440

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