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What should I do if I haven't had an email reply?

If you have a question and can't find an answer in our FAQs, you can speak with your CEM or give us a call. 

Try us again

You'll get a speedier response if you get in touch by phone than email. All contact numbers are free to call from UK landlines and mobiles. We understand that you may not always be able to contact us by phone and should you need to contact us online you can do this on our contact form.


Make a payment

0800 9166 440

If you've not had a visit from your CEM and you need to make a payment, remember that our automated payment line is available 24/7. It gets busy at peak times, so try again at different times. You'll need your Customer Number and date of birth. 


General enquiries

0800 096 6064

Our contact centre is open 8am-8pm Mon to Fri and 8am-5pm Sat. Don't forget, you'll need your Customer Number and date of birth. 


Try us online

If you'd rather not wait on the phone, you can contact us online. We aim to get back to you as quickly as possible, but we're currently dealing with a large volume of enquiries. 


You should receive a response within 10 days. If you need a quicker response please give us a call or talk to your Customer Experience Manager. 


You can find your Customer Number in your Payment Book. 

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